Shipping & Return Policy

Last updated: 04/04/2026

Thank you for shopping at Sensory Cares. This policy outlines our shipping, return, and refund terms. By placing an order on sensorycares.com, you agree to the terms below.

📦 Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Please note:

Processing time is separate from shipping time
Orders are not shipped on weekends or public holidays

We reserve the right to delay or cancel any order due to unforeseen circumstances, including but not limited to inventory issues, payment verification, or suspected fraud.

Shipping & Delivery

Once your order is processed, it will be shipped using a third-party carrier.

Estimated delivery time: 4–7 business days
(Delivery times are estimates only and are not guaranteed.)

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Weather conditions
Incorrect address provided by the customer
Any circumstances beyond our control

Tracking Information

Tracking details will be provided once your order has been shipped. It is the customer’s responsibility to monitor shipment progress.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, we are not responsible for lost packages
Orders returned due to incorrect address may require additional shipping fees for reshipment

Lost or Delivered Packages

Once an order is marked as “Delivered” by the carrier:

Sensory Cares is not liable for lost, stolen, or missing packages
Customers must contact the shipping carrier directly for resolution

🔄 Return & Refund Policy

Return Eligibility

We accept returns within 7 days of delivery.

To be eligible:

Item must be unused and in original condition
Must be in original packaging
Proof of purchase is required

All returns must be approved in advance. Unauthorized returns will not be accepted.

Non-Returnable Items

We do not accept returns for:

Used or damaged items
Items not in original condition
Products damaged due to misuse or improper handling
Clearance or final sale items
Custom or bulk orders

Return Shipping

Customers are responsible for return shipping costs
Original shipping charges are non-refundable

We recommend using a trackable shipping method. We are not responsible for lost return shipments.

Refunds

Once your return is received and inspected:

Approved refunds will be issued to the original payment method
Shipping costs are non-refundable
We reserve the right to deny refunds if items do not meet return conditions

Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped:

It cannot be canceled
It must follow the return process

Damaged or Incorrect Items

If you receive a defective or incorrect item, you must contact us within 48 hours of delivery with clear evidence (photos/videos).

We will review the case and determine the appropriate resolution.

Chargebacks & Disputes

By placing an order, you agree to contact us first for any issue.

Opening a chargeback or dispute without contacting us may be considered a violation of this policy. We reserve the right to provide all relevant evidence to payment processors to dispute such claims.